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----- Original Message -----
From: Sapphire Euro Support
To: 'Simon de Groot'
Sent: Thursday, August 14, 2003 2:02 AM
Subject: RE: Sapphire 9600 Pro lockups / freezes


The problem is there are many models and chipsets for motherboards. ASUS tends to have the biggest problems as they do not make Radeon cards. Gigabyte/EQS/ECS have the least problem as we run more tests. MSi is dependent on models.



Without knowing which motherboards we have no way of commenting.



Ray



-----Original Message-----
From: Simon de Groot [mailto:simon@blitsnet.nl]
Sent: 12 August 2003 08:41
To: protected
Subject: Sapphire 9600 Pro lockups / freezes



Dear sir,



Some people and I are having similar problems running a great number of games using DirectX on a Sapphire Radeon 9600 Pro Atlantis. After a few seconds/minutes of gameplay the whole system freezes, forcing you to reboot. We have not had that problem with other videocards, most of us recently upgraded to the Radeon 9600 Pro, and had the problem since then.



Please before you send me the default list of possible solutions or pointing the finger at game developers (the list of problem games includes many various games of various vendors), catch up on our current situation and findings in a discussion thread on hardware analysis: http://www.hardwareanalysis.com/content/topic/8596.



We'd be very grateful if you'd help us out here, since we're becoming somewhat desperate.



Kind regards,

Simon de Groot.